Cancel or edit my order
You can't make changes but you can cancel your order within 90 minutes of placing the order.
Please look for and click a button that says "Edit or Cancel Order" on your order confirmation page (right after you place an order) or at the bottom of your order confirmation email (check your Inbox, Promotions and Spam folders), click Cancel on the next step. See example of order confirmation page and email at the bottom.
If you need to change an item’s color, size, or quantity, or your shipping selection or delivery address— simply cancel your original order and place a new one.
If you miss the 90 minute window and your items do not work out, you may return your items for store credit within 30 days.
Please note that a return handling fee applies. This fee covers the cost of shipping the items back to us and the labor cost of inspecting the item.
To start a return please visit this link
International orders: please contact shop@itsovertime.com for return instructions
*Please note promotional items, bundles and masks are not eligible for returns*
Order confirmation page:
Order confirmation email:
